Frequently Asked Questions
DO YOU ACCOMMODATE DIETARY PREFERENCES?
Yes, provide substitutions ONLY for vegetarian diets. We do not provide for gluten-free or other types of food allergy.
WHAT IS YOUR CANCELLATION POLICY?
You can cancel and get a full refund up to 24 hours prior to the tour. Cancellation requests must be emailed. No refunds are granted for cancellations within 24 hours from tour start time as your space is guaranteed at the tour.
DO YOU OFFER PRIVATE TOURS?
Yes, we offer private tours with a minimum of 6 and maximum of 35 people. To request a private tour, please fill out the form ( here ).
CAN I BRING A CHILD ?
Children not eating can attend free of charge. You are welcome to bring a baby stroller. Please note we are touring medieval villages and the streets may not be evenly paved. Also, some steps can occur.
DO YOU SEND PARKING INSTRUCTIONS?
Yes, once you purchase your ticket, we will send you an email with directions, parking details and meet-up location.
IS THERE ENOUGH FOOD ON THE TOURS?
We’ll do several food stops in each tour and you will be able to taste many different dishes. Food tour tastings make up a substantial lunch portion. It’s a food tour, you will not go home hungry!
To purchase gift cards, please visit the gift card page.
HOW DO I BUY TICKETS?
Tickets can be purchased on line at the BOOK page.
WHAT TYPE OF PAYMENT DO YOU ACCEPT?
You can book online, all major credit cards are accepted. Your credit card will be processed by Eztix that accepts secure online payments.
HOW LONG ARE THE TOURS?
All of our tours are between 3 and 4 hours depending on the type of tour and the size of the group.
HOW MUCH WALKING IS INVOLVED?
We walk about half a mile or 1 mile at all of our tours. We make plenty of resting stops in between. We walk at a slow-pace.
ARE THE TOURS WHEELCHAIR ACCESSIBLE?
As we walk through medieval villages, please email us for further information and we will be happy to assist you.
DO YOU STORE LUGGAGE?
As our tours are walking tours, we do not have a place to store luggage.